Unit 3 Amphion Business Park
1. Acceptance of Terms
2. Stock availability
2.1. All stock is subject to availability.
2.2. Stock not supplied will not be charged for and we will refund you any part of the goods already paid for.
2.3. If we are out of stock we will make every attempt to contact you within forty eight (48) hours providing we have correct contact details on your order.
3. Manufacturer's Warranty
3.1. Manufacturer's warranties vary on each product.
3.2. Manufacturer information is subject to change without notice.
3.3. If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
4. Order Acceptance
4.1. All orders sent to Chubbsafes Online are only accepted when you receive confirmation of receipt of your order, but only on the condition that Chubbsafes Online may subsequently not be able to offer the items requested, or may decide on reasonable grounds not to do so.
4.2. Chubbsafes Online reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under English law, Chubbsafes Online accepts no liability for any failure to offer products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases Chubbsafes Online will not process any payment or will immediately refund any payment made in full.
4.3. All orders placed over £1,000.00 (UK) may require additional verification before the order is accepted.
4.4. All product prices are displayed both inclusive and exclusive of VAT at 20%.
5.1. For payment by credit/debit card, we only accept recognized credit/debit cards as indicated on our website.
5.2. Credit terms may be applied for and may be granted at the discretion of Chubbsafes Online.
5.3. For credit applications we may make a search with a credit reference agency, which may keep a record of that search and may share that information with other businesses. We may also make enquiries about your company directors with a Credit Reference Agency.
5.4. If credit is granted, credit terms will be strictly net on receipt of invoice.
5.5. If Credit terms are not granted by Chubbsafes Online, all orders placed will be on a payment-with-order basis.
5.6. If the Customer fails to pay invoices within the period of Credit set, Chubbsafes Online reserves the right to postpone delivery of any further orders until payment has been received.
5.7. If the Customer fails to pay any sum when due or fails to perform under this or any other agreement with Chubbsafes Online, after 7 days’ notice, Chubbsafes Online shall be entitled to interest on the amount due at the bank’s base rate plus 5%, per calendar month.
5.8. Interest will be calculated from the due date, and Chubbsafes Online is entitled to recover all extra expenses incurred including legal fees and cost of collection.
5.9. Extended credit terms may be available on receipt of written application.
6.1. Chubbsafes Online shall deliver either using our drivers or via our chosen carrier.
Selected items are eligible for our free drop-off delivery service. This excludes Northern Ireland, Scotland and Scottish Islands. Please contact us for a quote for these areas. Delivery can be arranged within 2 - 3 working days following payment.
6.2. The deliver and position service is where the safe is brought into the building and placed in position for you. Prices for this service will be stated on eligible products, and is based on a ground floor delivery with a maximum of one step entering the building. Delivery from this service can be expected within 5 - 10 working days. A delivery charge may be incurred on certain orders where the delivery route includes stairs.
6.3. Special delivery services may be available as a delivery option and may be subject to a charge as indicated. Please ask us for details.
6.4. Expected delivery dates may be given for an order and are given as a guide only. Chubbsafes Online cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.
6.5. Free delivery is only available to UK mainland addresses. Additional services are available to Extremities, UK Offshore and International addresses at an additional cost.
6.6. A signature will be required to accept delivery and this signature will be used as proof that the delivery was accepted in its delivered condition. Any damage caused in transit must be reported within 24 hours of delivery to our customer services team by telephone. Failure to report damage in transit after this period will result in any claim being void.
6.7. Chubbsafes Online will not be held responsible for inaccurate delivery information that results in failed or aborted deliveries.
6.8. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.
An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors or inaccurate delivery information. If you feel there may be any problems with your delivery, please inform us as soon as possible to avoid any unnecessary charges.
7.1. Items sold by Chubbsafes Online may require installation according to the manufacturer's instructions in order to meet the manufacturer's specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer's responsibility to ensure the product is installed appropriately.
7.2. In all cases it is the buyer's responsibility to ensure that floor loading restrictions are adhered to. Chubbsafes Online will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.
7.3. Chubbsafes Online offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. Chubbsafes Online will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.
7.4. If you choose to use our installation service, the delivery route and installation location must be free of obstructions, allowing easy access for our engineer. If a wall installation is required, you must remove skirting boards and any other obstructions prior to installation. Failure to stick to these instructions may result in an aborted installation.
7.5. In the event of an aborted installation, the installation charge will NOT be refunded.
8. Returns Policy
8.1. Purchases may be returned to the company for a refund in the following manner:
8.2. Before returning any item, the buyer must contact Chubbsafes Online.
8.3. No returns will be accepted without first contacting Chubbsafes Online.
8.4. Goods shall be returned to Chubbsafes Online or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.
8.5. In order to receive a refund, your purchase must be returned in "as-new" condition, with either original or suitable packaging and with all manuals and accessories.
8.6. You will receive a refund excluding the original delivery charge. If delivery was free, the outgoing delivery cost will be approximately 10-15% of the total cost of your order.
8.7. Please allow up to twenty eight (28) days for refunds to be processed and credited to your account.
8.8. Exclusions to the Returns Policy include "made to order" items which relates specifically to cut keys and lockers are not covered by our Returns Policy. We are unable to provide any return period on made to order products.
9. Service, Support and Complaints
9.1. Chubbsafes Online provides a Customer Support Line telephone number and Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.
9.2. We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed regarding progress.
10. Disclaimers and Limitations on Chubbsafes Online
10.1. WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, CHUBBSAFES ONLINE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
10.2. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM CHUBBSAFES ONLINE AND RELATED SERVICES, WHICH ARE PROVIDED BY ALL ABOUT SAFES, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THEIR MANUFACTURERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST CHUBBSAFES ONLINE, BUT ONLY AGAINST THE COMPANY/PERSON GIVING THEM.
11. External Sites
11.1. This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Chubbsafes Online is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services).
12.1. This site is owned and operated by Chubbsafes Online. Unless otherwise specified, all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Chubbsafes Online or its licencors.
12.2. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Chubbsafes Online, or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Chubbsafes Online is strictly prohibited.
13.1. Chubbsafes Online are the registered owners of the trademark Chubbsafes Online ®, in Great Britain and Northern Ireland. Any unauthorised use of a mark which is identical with, or similar to, our trademark represents a trade mark infringement in accordance with the Trade Marks Act 1994. Any infringement on our trademark will be referred to our solicitors with instruction to commence immediate legal proceedings.
13.2. Additional trademarks, service marks, and trade names (collectively the "marks") are proprietary to Chubbsafes Online or other respective owners that have granted Chubbsafes Online the right and license to use such marks.
14. Jurisdictions and Venue
14.1. You agree that, any dispute between our parties will be, governed by the laws of England, without regard to its conflict of law principles.
14.2. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on Chubbsafes Online website shall be an appropriate court located in England.